We want bedtime to feel good, billing included. This page explains, in plain language, how to cancel, what happens to your access, and when a refund does or doesn't apply. Nothing here takes away any rights the law gives you where you live (see section 7).
1. Start free, no surprises
The free Lullaby plan is free forever and never asks for a card. If you start the 3-day Dreamweave free trial, we tell you clearly before you begin: it is $0 today, and your card is charged only if you keep it past the 3 days. Cancel any time in your first 3 days and you are never charged. We also remind you before the trial renews.
2. Cancel any time
- Bought on our website (or the in-app upgrade): Open Plans or your Account and choose Manage / Cancel plan to open the secure billing portal. Your plan stops renewing right away.
- Bought through the Apple App Store or Google Play: You cancel through the store, not us. See section 5 below.
However you cancel, you keep full access until the end of the period you have already paid for. Nothing is switched off early. After that, your account simply returns to the free Lullaby plan and every story you have made stays safe in your Library.
3. Refunds on subscriptions
- Monthly and annual subscriptions are not refunded for the current billing period once it has started. Instead, you cancel to stop the next charge and keep your access until the paid period ends. This is the standard for subscription apps.
- We do not charge for the trial, so there is nothing to refund if you cancel within the 3 free days.
- Our goodwill window: if your free trial rolls into a paid charge and you get in touch within 14 dayshaving created very few or no stories, we'll refund that first charge once, as a one-time courtesy. We'd rather you felt good about bedtime than stuck with a plan you didn't mean to keep.
- If something went genuinely wrong (you were charged after cancelling, charged twice, or the service was unusable due to a fault on our side), email us (section 8) and we will make it right.
4. Refunds on Magic Moonsparks
Magic Moonsparks are a one-time purchase, not a subscription. Because a Moonspark is spent the moment you use it to create a story, voice or export, used Moonsparks are non-refundable. If you bought a Moonspark pack by mistake and have not used any of it, contact us within 14 days and we will refund the unused pack.
5. Purchases through the App Store or Google Play
If you subscribed inside our mobile app using Apple or Google billing, Apple or Google processes the payment and any refund, not us. We cannot issue or see those refunds directly. To request one:
- Apple: visit reportaproblem.apple.com, or Settings → your name → Subscriptions.
- Google Play: use the Play Store → Payments & subscriptions, or play.google.com.
We're still happy to help you find the right place, so just reach out.
6. Price changes
If we ever change a plan price, it never affects a period you have already paid for. We will tell you before any change applies to your next renewal, and you can cancel before it takes effect.
7. Your statutory rights
Nothing here limits the consumer-protection rights you have under the laws of your country or region (for example, EU/UK/EEA cancellation rights or Australian Consumer Law). Where those laws give you a right to a refund, we honour it. Note that for digital content delivered immediately, some jurisdictions let you waive the usual “cooling-off” period once creation begins, but your non-waivable rights always remain.
8. Talk to a human
Questions about a charge, a cancellation, or a refund? We're quick to reply. Email support@cradleadventures.com or use the Contact page, and please include the email on your account so we can find your billing quickly.
See also our Terms & Copyright and Privacy Policy.